Privacy Policy

Last Updated: 01/05/2022

Altcoinshub (hereinafter referred to as we, our, us or Altcoinshub) is an online digital assets trading and exchange service enabling its users to buy, sell, transmit, exchange digital assets or other related or similar assets/content or perform other transactions and operations thereto.

The service is provided according to our Terms & Conditions and is іmplemented on our different platforms like mobile apps, website, or other application software. For simplicity we refer to all of these as our “services” in this Privacy Policy.

By using our services, you also agree to our Terms & Conditions . Please make sure that you read and agree with our Terms & Conditions if you want to use our services.

To provide you with the services and contract with you we need your personal data (information). Altcoinshub is the data controller of the personal data collected and is responsible for the processing of your personal data.

We respect your privacy and are committed to protecting your personal data, and therefore we collect it according to applicable laws.

This Privacy Policy sets forth how we collect, use, and protect your personal data that you provide to us or that is otherwise generated or obtained by us, in relation to your use of any our services specified by our Terms & Conditions . In this document we describe our privacy practices in plain and simple language avoiding any unnecessary legalese.

WHO WE ARE

The company that is responsible for your personal data under this Privacy Policy and ensuring that your personal data is processed in compliance with applicable laws is:

ALTCOINS HUB d.o.o. | Aleksandrova obala 33, Zelenika, Herceg Novi, 85346, Montenegro

APPLICABILITY

This Privacy Policy applies to personal (data) information collected through our websites, apps and other platforms and services operated by Altcoinshub.

PERSONAL DATA WE COLLECT

We collect your personal data through a variety of methods: either you provide it to us directly, or we collect it from external sources, or we collect it by using automated means. When you use our mobile apps, visit our website and related social media pages or use any other our services through these or other platforms, subscribe to our news and updates, we ask you to provide us with different types (categories) of personal data (personal information).

  • To comply with applicable laws, including KYC and AML requirements, we may collect from you your passport and other official identification and verification data, information about your status, payment information, as well as your contact details. This information may include:
        • full name;
        gender, age, citizenship;
        date and place of birth;
        residential address;
        passport or government-issued identification card details;
        e-mail address and telephone number;
        bank account, debit or credit card details;
        details/identifiers of crypto wallets within the systems administered by third parties;
        transaction history and account balances in connection with your use of our services;
        documents confirming your source of funds (for instance, banks statements);
        proof of address documents;
        your photo;
        your status as a politically exposed person, or person subject to international sanctions or involved in money laundering or financing of terrorism;
        your other personal data provided to us and necessary for registration/verification/KYC/and AML procedures.
  • Every time you visit our website or our apps, we also automatically collect login information. In particular, this is the technical information about your use of our services that may include:
        • access date and time;
        location of the access;
        the type of browser and version you use;
        operating system and IP address;
        your password;
        the wallet identifier within our information system and last access time of your wallet.
  • Such the information may be collected by us directly or through third-party services.
  • We also collect information about the device you use to access our services, as well as your account accessible through them. In particular, this may be:
        • unique device identifiers;
        operating system and version of the device;
        device hardware model.

Please note, that information about your device is anonymised and not associated with any specific person.

In connection with our services, we may also collect and maintain information related to transactions performed by you through our services.

HOW WE USE YOUR PERSONAL DATA

We try to ensure that you receive and enjoy our services in the best possible way. That’s why the primary reason we use your information is to render and improve our services. Additionally, we use your information to help keep you safe and provide you with advertising that may be of interest to you.

Therefore, we use your personal data and other information provided by or obtained from you for the following purposes:

  • 1. Providing you with our services.
  • 2. Complying with applicable laws, including AML and KYC requirements.
  • 3. Sending you letters with our news, updates, interesting offers of advertising nature.
  • 4. Providing you with discounts on our services.
  • 5. Communicating with you.
LEGAL BASIS FOR THE PROCESSING

We collect and process your personal data based on one or more following legal bases:

  • 1. Conclusion and performance of a contract. By using our services, you have contracted with us through our Terms & Conditions , and therefore we must process certain personal data to execute the contract and comply with it. Please note, that the provision of your data is a necessary requirement to enter into and execute the Terms & Conditions and therefore - enjoy our services. If you fail to provide us with such the data, you won’t be able to use our services.
  • 2. Legitimate Interests. We may process your personal data for our legitimate interests, in particular protecting our, our users’ rights, safety and property; detecting and resolving any security concerns or fraud; complying with any applicable law, act, regulation, other regulatory legal act, any inquiry or remedy; enforcing our Terms & Conditions .
  • 3. Your explicit, informed, and unambiguous consent to the processing. You may choose to give your explicit consent to processing of your personal data by us or a third party for the abovesaid purposes of the processing.
  • 4. Compliance with other obligations set out by applicable laws, governmental or other competent bodies’ requests.
HOW WE STORE YOUR DATA

The term of storing and processing your personal data shall depend on the purpose of its processing, as well as on the applicable technology. For instance, we’ll keep and process your personal data related to the provision of our services to you, including based on our Terms & Conditions , within the period of service provision and/or contract validity, as well as 5 (five) years thereafter.

We’ll store and process your personal data for marketing (advertising) purposes, for providing you with discounts on our services and products as well as for communication purposes for the period up to 2 (two) years - so that you are always be aware of our news, special offers and updates as well as to be in touch with you.

The servers with your data are hosted by our service providers – Amazon Web Services, Inc., including its affiliated companies like Amazon Web Services EMEA SARL.

These service providers are located in the United States and their affiliated companies – throughout the world, including in Europe. From there, your data may be stored in or accessed from multiple countries, including the United States and Europe. Whenever your personal data is transferred to other jurisdictions, we and our service providers will ensure that the data is transferred in accordance with this Privacy Policy and as permitted by applicable data protection laws.

Please note, that we don’t define the terms of keeping and processing your personal data by third parties, as it completely depends on their approved rules.

WHO WE SHARE YOUR DATA WITH

To provide you with our services we share your data with some categories of third partis. Such categories of third partis include:

  • 1. Our service providers. We engage third parties to assist us in operating and enhancing our services. Such third partis help us with hosting and security operations as to your data, delivery our services to you as well as marketing and advertising.
  • 2. Competent authorities, regulators, law enforcement bodies. Where required or permitted by applicable laws we may share your data with competent authorities, regulators, and law enforcement bodies.
  • 3. Other third parties. We can share your data to protect our rights, legitimate interests, property, or safety, and/or that of our users and others.
CROSS-BORDER TRANSFER OF YOUR DATA

We are located outside the European Union. That’s why, during the transfer of personal data of EU and EEA data subjects to non-EU and non-EEA countries (third countries), including those concerning which no adequacy decision was adopted by European Commission, we will ensure the application of all necessary safeguards, including implementation of standard contractual clauses in agreements with our non-EU and non-EEA partners, including our processors.

If you are resident of Ukraine, you hereby also explicitly consent to transfer of your personal data outside Ukraine.

HOW WE SECURE YOUR DATA

To secure and protect your personal data, we use reasonable and appropriate technical, physical, and organizational safeguards. Such safeguards are designed to facilitate the security of our systems and protect the confidentiality, integrity, availability, and resilience of your personal data. We also engage our service providers to secure and protect your personal data. The above safeguards include, in particular:

  • 1. Encryption of your personal data where appropriate.
  • 2. Use of blockchain technology to ensure security of your transactions.
  • 3. Adoption of measures to ensure your personal data is backed up and remains available in the сase of a physical or technical incident.
  • 4. Regular testing, assessment, and evaluation of the effectiveness of our safeguards.
YOUR CONCENT

Your explicit consent is one of the legal bases for processing your personal data. You give your consent in different forms, including by entering into our Terms & Conditions .

We may ask you for your separate consent to process your data. For example, we may ask you to share your information with third parties. In any such event, we will make it clear why we want to process your personal data, including by sharing such information with third parties.

If you have given your consent to process your personal data, you’re entitled to withdraw it at any time. Please note that, if the withdrawn consent was given to enter into our Terms & Conditions , you will not be able to use our services.

YOUR RIGHTS REGARDING YOUR PERSONAL DATA

We collect and process your personal data exclusively pursuant to applicable laws. You may exercise your rights provided for by applicable laws at any time. You may have, in particular the following rights.

1. Your rights under the General Data Protection Regulation

  • If you are on the territory of the European Union or on the territory of such countries as: Iceland, Liechtenstein, Norway, Switzerland, then you have the right to:
        • withdraw at any time your consent where you have given it;
        request an access to your personal data;
        request to rectification or erasure (right to be forgotten) of your personal data;
        in certain circumstances restrict the processing of your personal data or object to processing it;
        data portability;
        receive information on the retention term of your personal data or the criteria by which such a term can be determined;
        receive information about the source from which your personal data originates, and if applicable, whether it came from publicly accessible sources (if personal data was not received from you);
        lodge a complaint with a competent supervisory authority on the territory you’re located in;
        not be subject to a decision based solely on automated processing, including profiling, unless it’s necessary for entering into or performance of our Terms & Conditions to which you’re subject;
        object at any time to processing of your personal data for direct marketing purposes, which includes profiling to the extent that it is related to such direct marketing.

Please note that the forgoing rights are not absolute and may be subject to conditions.

To get more details about your rights, please make aware of the official text of the General Data Protection Regulation.

2. Your rights under California Consumer Privacy Act (CCPA)

  • If you are on the territory of the state of California, then you have the right to:
        • know what categories and specific pieces of personal information we collect;
        know what personal data we are selling;
        request to delete any personal information about you that we’ve collected;
        ban any sales of your personal data to third parties from us;
        not be discriminated such as: denying goods and services; accrual of various prices including the use of deductions; securement of a low level of services;
        submit a request for information about your personal data that we have collected: by submitting your CCPA request by using our contact details.

If you don’t want to transfer any your personal information we have collected to third parties from Altcoinshub, you can fill out Do Not Sell My Personal Information Form.

To get more details about your rights, please make aware of the official text of the California Consumer Privacy Act.

3. Your rights under Nevada Privacy Law

If you are on the territory of the state of Nevada, then you additionally have the right to:

      opt-out from the sale of personal information that we’ve collected.

If you don’t want to transfer any your personal information we have collected to third parties from Altcoinshub, you can fill out

To get more details about your rights, please make aware of the official text of the Senate Bill 220.

4. Your rights under Law of Ukraine

If you are on the territory of Ukraine, or resident thereof, then you have the right to:

      be aware of the source your data is collected from, where it is stored, for what purpose it’s processed, as well as the entity who “manages” the processing of such data and its location (place of residence);
      receive from us information about the conditions of access to your data, in particular information about the persons your data can be transferred to;
      access your personal datam, in particular, you can file us a request for whether we process your personal data, and — request and receive the copy of your personal data (we shall consider such requests within 30 calendar days );
      submit a claim with the objection of processing your personal data (you have to motivate such a requirement);
      demand the change or destruction of your personal data if such data is processed illegally or it is unreliable (such a requirement must also be motivated);
      protect your personal data from illegal processing and accidental loss, destruction, etc;
      - appeal to the court, the Commissioner for Human Rights of the Verkhovna Rada of Ukraine or use other means of protection — if you believe that your rights have been infringed;
      make a reservation to limit the processing of your personal data when granting consent to processing (such a reservation may concern, for example, the period of processing of your personal data or its volume);
      withdraw the consent that you previously granted to processing of your personal data. You’re entitled to revoke the consent only if such consent was the only basis for processing your personal data. For example, if your data is processed by us in order to deliver you our services (in other words, to fulfill our commitment to you), you can not withdraw your consent, otherwise we would not be able to deliver such the services to you;
      know how the automatic processing of your personal data functions (if any), as well as protection from an “automated” decision that may have consequences for you (if the decision is made by software).

To get more details about your rights, please make aware of the official text of the Law of Ukraine “On protection of personal data”.

COOKIES AND SIMILAR TECHNOLOGIES

Cookies is a small piece of data that is sent from our website (or from another domain) and is saved by a web browser on your computer, mobile phone, or another portable device. Cookies can be placed, read, and/or written to by our services, or other websites or services that recognize a particular cookie, which allows the website to “remember” or “recognize” a particular browser or device and, in some cases, store information about that browser or device.

There’re also other technologies like cookies that can be used for forgoing purposes. In particular, we also use local storage technology. Please note, that local storage is also a file created by our website on your computer, mobile phone, or another portable device. So, you may anytime block, or delete such the data by clearing browsing history.

PURPOSES OF COOKIES

Cookies help you to make better use of our services, and also help us to better understand you, in particular learn about your preferences and offer you personalized services and products. Most of web browsers automatically accept cookies, however you can change these settings. A more detailed description of how to do this can be found on the Internet by going to the website of the developer of your browser. Unfortunately, if you disable cookies, the functionality of many websites will not be accessible.

HOW LONG COOKIES ARE STORED

We use cookies for a number of different purposes. We use both “transient” and “persistent” cookies. We use a transient cookie to identify you during a particular visit to Altcoinshub. Transient cookies expire after a short time, or when you close your web browser after your visit. We use a persistent cookies, to help your device remember information, settings, preferences, or sign-on credentials that you have previously saved. Basically, this type of cookies is saved on your device, so when you close it and start it up again, the cookies are still there.

We don’t use web storage, web beacons, flash cookies or other technologies that track your browsing history across multiple apps or websites.

WHAT COOKIES WE USE

Like many other websites, we use the following types of cookies:

  • a. Preferences
  • We use cookies to remember your settings and preferences. For example, it may be the language you prefer. They can help you fill out forms on Altcoinshub more easily.
  • b. Authentication
  • We use cookies to remind us who you are and to find your account info in our database when you access our services, so that you do not need to log in at every visit. It helps us to provide you with services tailored to your specific needs and interests.
  • c. Analytics and performance
  • We use cookies to optimize performance by collecting data on how users interact with our services. We use these details to improve our website functions and understand how you interact with it.
  • d. Advertising
  • We may use cookies to optimize our advertising. We use these cookies to show you relevant advertising both on and off our website.
THIRD-PARTY COOKIES

We provide an opportunity for other organizations through our website to post cookies on your device, so that third parties can receive information about your preferences. This is called “third-party cookies”. In simple terms third-party cookies are those created and placed by parties (third parties) other than the owner of the website you’re visiting. Such personal data is processed in accordance with the processing rules for such third parties.

You can find a full list of cookies, the terms of its storage, by whom it is installed and for what purpose, here.

MANAGING COOKIES

You can manage the cookies stored on your device, or turn them off completely, through your browser settings. Please note, that such actions may affect your browsing experience or even prevent you from using our services. All contemporary browsers will let you change your cookie settings to give you full control over whether cookies can be set or not. To learn more, please visit the help chapter of the browser you use.

To learn more about our cookie practices, please make aware of our Cookie Policy.

CHILDREN’S PERSONAL DATA

Our services are designed only for users who are 18 years or older. Anyone under 18 is not permitted to use the services and we do not purposely collect personal data from users under 18. By using the services, you represent that you are 18 years or older.

THIRD-PARTY PAYMENT PROVIDERS

Payments, including in fiat currency, made by users to access our services and products, as well as perform any transactions therethrough, may also be performed by third-party payment providers. When you make a payment through available fiat or cryptocurrency payment methods, which is processed by a third-party payment provider, you’ll provide that third party with your debit or credit card details, crypto wallet identifiers and/or other financial information, if any.

Such the information will be stored and processed by that third parties pursuant to their privacy policy and terms of use. Please note that in the forgoing case will not have access to your financial or other information provided by you to a payment provider. If we receive in some way such the information, we’ll definitely communicate it to you.

LINKS TO OTHER WEBSITES

On our website we can post links to other websites, in particular to our pages on social networks. In this case, we do not establish the rules for processing your personal data, which can be collected on such websites or social networks, and we cannot be responsible for such processing. For more detailed information you can make aware of the privacy rules of the respective websites and social networks.

CONTACT DETAILS

If you have any questions regarding the processing of your personal data or you wish to delete your data from the mailing list or other databases, or you want to communicate personal data breach to us, you can contact us at any time on any of the contacts listed below:

  • ALTCOINS HUB d.o.o.
  • Email: support@altcoinshub.com
  • Aleksandrova obala 33, Zelenika, Herceg Novi, 85346, Montenegro

In addition, we have appointed a data protection officer (DPO) who is responsible for, in particular, responding to questions, requests, and concerns in relation to our Privacy Policy and use of your personal data. You may contact the DPO as follows:

ALTCOINS HUB d.o.o. | Aleksandrova obala 33, Zelenika, Herceg Novi, 85346, Montenegro | 5-1035878 / 001